Documentation

FAQs

1. How do I disconnect from MYOB?

In Edge Commerce, Go to System > Integrations, Accounting tab and click Disconnect.

2. What doesn’t Edge Commerce integration do?

The integration between Edge Commerce and MYOB allows you to send your orders in Edge Commerce to MYOB. It also send the respective customers, products and payment.

3. How do payment processing fees appear in MYOB?

Edge Commerce doesn’t pass payment processing fees to MYOB. In addition, we don’t charge a payment processing fee. Your credit card merchant may charge you a merchant fee and normally provide a separate invoice for that. You will need to manually enter that fee in MYOB.

4. How do I reconcile sales data synced to MYOB?

There are two ways. 1) You can go to the Orders List in Edge Commerce and by ticking on the green tick next to each order it will take you straight to the respective order/Invoice in MYOB. 2) You can issue reports in Edge Commerce which displays all orders imported  to MYOB and totals. You can then check the data is correct between both systems.